SendSmiles Flower Delivery Service Review

SendSmiles has been making waves in the online flower delivery industry with its promise of affordable, fresh arrangements delivered nationwide. This emerging service has caught the attention of both consumers and industry observers alike, warranting a closer look at what they offer.

Expert Reviewer Verdict

SendSmiles has built a robust network of local growers across the US, which is a significant advantage in the floral industry. This approach not only ensures freshness but also supports local economies and reduces the carbon footprint associated with long-distance flower transportation.

Their focus on everyday consumers seeking affordable arrangements fills a crucial gap in the market. Many national chains prioritize premium, high-priced bouquets, leaving budget-conscious customers with limited options. SendSmiles’ approach democratizes the joy of sending and receiving flowers.

Based in Miami, Florida, SendSmiles benefits from proximity to major flower importers, potentially allowing them to access a wide variety of blooms quickly. Their expansion to serve all 50 states is impressive, as maintaining consistent quality across such a large area is challenging in the floral industry.

Gloria Sims

Editor, FloristEmpire

Product Range

SendSmiles offers a diverse array of floral arrangements catering to different tastes and occasions. As a florist, I appreciate their effort to balance variety with manageability, which often results in fresher flowers and more consistent arrangements.

Types of Arrangements

SendSmiles specializes in:

• Bouquets in vases: These are great for recipients who don’t have their own vases or for offices.
• Hand-tied bouquets: Perfect for a more natural, “just-picked” look. These require a vase at the recipient’s end.
• Flower baskets: Ideal for sympathy arrangements or as centerpieces.
• Potted plants: Excellent for long-lasting gifts or for those who prefer living plants.

They offer arrangements in various sizes:

• Small: Usually containing 8-12 stems
• Medium: Typically 12-18 stems
• Large: Often 18-24 stems or more

This range allows customers to choose based on their budget and the impact they want to make. From a florist’s perspective, I appreciate that they don’t offer “extra small” arrangements, which often disappoint recipients due to their size.

Do They Offer Other Products Except Flowers?

Yes, SendSmiles has diversified their offerings, which is a smart move in the competitive flower delivery market. They also provide:

• Potted plants: Including low-maintenance succulents, elegant orchids, and seasonal flowering plants.
• Gift baskets: Ranging from fresh fruit assortments to gourmet chocolate collections and spa-themed sets.
• Balloon bouquets: A fun add-on that can brighten any floral gift.
• Teddy bears and plush toys: Great for romantic gestures or children’s gifts.

This variety allows for creative gift combinations, enhancing the perceived value of the purchase.

Special Occasions

SendSmiles caters to a wide range of special occasions, including:

• Birthdays: With bright, cheerful arrangements
• Anniversaries: Offering romantic rose bouquets and mixed arrangements
• Valentine’s Day: Featuring classic red roses and unique mixed bouquets
• Mother’s Day: With pastel-colored arrangements and plant gifts
• Sympathy and funeral arrangements: Providing appropriate, respectful designs
• Get well soon: Bright, uplifting bouquets to cheer up the recipient
• Congratulations: Bold, celebratory arrangements

They offer themed collections for each occasion, making it easy for customers to find the perfect arrangement quickly. From a florist’s perspective, I appreciate that they adjust their offerings seasonally, ensuring the use of in-season blooms which are typically fresher and more cost-effective.

Pricing and Payments

SendSmiles positions itself as an affordable option in the flower delivery market, which is refreshing in an industry that often sees inflated prices. Here’s a detailed breakdown of their pricing structure:

They accept all major credit cards, PayPal, and Apple Pay, which covers most customers’ preferences.

SendSmiles also offers a loyalty program where customers can earn points on purchases, which can be redeemed for discounts on future orders. This is a smart strategy to encourage repeat business, which is crucial in the floral industry.

Insider Tip: Keep an eye out for their seasonal promotions. Like many flower delivery services, SendSmiles often offers discounts during off-peak periods, which can lead to significant savings.

Customer Experience

In my experience, SendSmiles excels in customer service, which is crucial in an industry where emotions often run high (think missed anniversaries or sympathy flowers arriving late).

Their support team is available via phone, email, and live chat from 8 AM to 8 PM EST, seven days a week. This extended availability is particularly useful for last-minute orders or addressing delivery issues promptly.

The website is user-friendly, with a clean design and intuitive navigation. Customers can easily filter arrangements by occasion, price range, or flower type. The checkout process is straightforward, and the site is mobile-responsive, making it convenient to order on the go.

One feature I particularly appreciate is their detailed product descriptions. They not only list the flowers included but also provide care instructions and expected vase life. This transparency helps set realistic expectations and ensures customers can properly care for their flowers.

Order tracking is available through their website and via email updates, keeping customers informed about their delivery status. This feature is particularly important for time-sensitive deliveries.

Delivery Details

Is Same-Day Service Available?

Yes, SendSmiles offers same-day delivery in many areas, which is a significant advantage in the flower delivery business. Orders must be placed by 2 PM in the recipient’s time zone on weekdays and by 11 AM on Saturdays. Same-day delivery is not available on Sundays or holidays.

Insider Tip: While same-day delivery is convenient, I always recommend ordering a day in advance when possible. This allows for a wider selection of flowers and reduces the risk of delivery issues.

Product Packaging

SendSmiles takes care in packaging their arrangements, which is crucial for maintaining the quality of the flowers during transit. Flowers are hydrated and carefully arranged in sturdy boxes or vases, depending on the product. They use protective materials to prevent damage during transit, ensuring the arrangement arrives in excellent condition.

From my experience, their use of water-filled foam at the base of stemmed flowers is particularly effective in keeping the blooms fresh during delivery.

Delivery Area

SendSmiles delivers to all 50 states in the USA, which is impressive for a relatively young company. However, some remote areas may have limited delivery options or require additional delivery time. They do not currently offer international shipping.

Insider Tip: For deliveries to office buildings or hospitals, I always recommend adding a contact phone number for the recipient. This can be crucial if the delivery person encounters any access issues.

What do Customers Say?

After analyzing customer reviews from various platforms and drawing from my own interactions with SendSmiles customers, I’ve found that the company generally receives positive feedback. Here are some common themes:

• Flower Quality: Many customers praise the freshness and longevity of the flowers. This aligns with my professional assessment of their local sourcing strategy.
• Value for Money: The affordability of the arrangements is frequently mentioned as a plus. Customers often express pleasant surprise at the size and quality of arrangements given the price point.
• Delivery Reliability: Same-day delivery is often highlighted as reliable and convenient. This is crucial in the flower delivery business, where timing can be everything.
• Accuracy of Arrangements: Some customers have noted that the arrangements sometimes appear slightly different from the website photos, though still satisfactory. This is a common issue in the industry due to the natural variation in flowers and local availability.
• Customer Service: Customer service is generally rated highly, with quick responses to inquiries and issues. Several reviews mention positive experiences with order modifications or issue resolution.

It’s worth noting that negative reviews, while fewer, typically center around delivery delays or miscommunications. However, SendSmiles appears to be responsive in addressing these issues.

Certainly. I’ll replace the comparison section with a comparison between SendSmiles and Teleflora. Here’s the updated section:

Brand Comparison: SendSmiles vs Teleflora

Teleflora is a well-established name in the flower delivery industry, so it’s worth comparing how SendSmiles stacks up against this veteran player.

SendSmiles focuses on affordable, everyday arrangements with fast delivery across the US. Their use of local grower networks allows them to offer fresher flowers at lower prices, but may limit their variety of exotic blooms.

Teleflora, on the other hand, has a vast network of local florists, allowing for a wider variety of designs and more customization options. They offer international delivery and have a broader price range, catering to both budget-conscious and luxury markets.

Verdict: Is SendSmiles a Good Flower Delivery Service?

Based on my professional experience and thorough analysis, I can confidently say that SendSmiles is a good flower delivery service, particularly for those seeking affordable, quality arrangements for everyday occasions.

Their strengths lie in their:

1. Competitive pricing
2. Reliable same-day delivery
3. Fresh, locally-sourced flowers
4. User-friendly website
5. Solid customer service

These factors make them an excellent choice for frequent flower senders or those looking to brighten someone’s day without breaking the bank.

However, SendSmiles may not be the best fit if you’re looking for:

1. Ultra-premium or exotic arrangements
2. Extensive customization options
3. International delivery

In these cases, you might want to explore other options.

Overall, SendSmiles excels in providing value for money and reliability for domestic flower delivery needs. They’ve found a sweet spot in the market by offering fresh, attractive arrangements at accessible price points, backed by solid customer service.

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