4.8/5

  • Wide selection of flowers and gifts
  • Nationwide delivery
  • Same-day delivery available
  • User-friendly website
  • Competitive pricing
  • Direct-from-grower model for freshness
  • Some arrangements may arrive in bud form
  • Occasional inconsistencies in arrangement quality
  • Limited customization options

Overview


  • Website:
  • Same-day delivery:
    Yes
  • Price range:
    $30-$200
  • Which states do they operate in?:
    All 50 states
  • Product range:
    Wide variety of flowers, plants, and gifts
  • Best for:
    Nationwide delivery, gift-giving, and convenience

ProFlowers Flower Delivery Service Review

ProFlowers has been a significant player in this space, and I’ve had numerous opportunities to observe their operations, products, and impact on both customers and the floral market. In this comprehensive review, I’ll provide an in-depth analysis of ProFlowers’ services, product range, and overall customer experience to help you make an informed decision about whether they’re the right choice for your floral needs.

Gloria-sims

Expert Reviewer Verdict

ProFlowers sources their flowers from a diverse network of growers both domestically and internationally. This approach allows them to offer a wide variety of flowers year-round, though it can sometimes lead to variations in quality. They cater to a broad customer base, from those seeking everyday arrangements to customers shopping for special occasions or corporate events.

Based in San Diego, California, ProFlowers has established itself as a major online flower retailer with a strong presence across the United States. Their business model focuses on cutting out middlemen to deliver flowers directly from growers to consumers, which can result in fresher flowers and more competitive pricing. However, this model also means that some arrangements may arrive in bud form, requiring a few days to fully bloom.

Gloria Sims

Editor, FloristEmpire

Product Range

ProFlowers offers an extensive range of floral products, catering to various tastes and occasions. Their selection goes beyond just traditional bouquets, providing customers with diverse options for different preferences and gifting needs.

Types of Arrangements

ProFlowers provides a diverse selection of arrangement styles:

  • Bouquets in vases: Classic arrangements in various styles and sizes
  • Boxed flowers: Their signature product, often arriving with assembly instructions
  • Flower baskets: Ideal for sympathy or get-well occasions
  • Potted plants: Including orchids, succulents, and seasonal flowering plants
  • Dish gardens: Low-maintenance options perfect for offices or homes
  • European gardens: Mixed plant arrangements in decorative containers
  • Floral subscriptions: Regular deliveries of fresh flowers

They offer arrangements in various sizes, from petite bouquets suitable for small spaces to large, luxurious displays for grand gestures or events. The size options make it easy for customers to find something that fits both their budget and their recipient’s space.

Do They Offer Other Products Except Flowers?

Yes, ProFlowers has significantly expanded beyond just flowers. Their additional offerings include:

  • Gourmet food gifts: Chocolates, fruits, cheese and charcuterie boards
  • Personalized gifts: Photo frames, mugs, candles, and other customizable items
  • Stuffed animals: Often paired with flowers for birthdays or Valentine’s Day
  • Spa gift baskets: Curated collections of self-care products
  • Plants: Indoor and outdoor varieties, including succulents and bonsai trees
  • Gift cards: For those who prefer to let the recipient choose

This diverse product range makes ProFlowers a one-stop shop for various gifting needs, enhancing their appeal for customers looking for more than just flowers.

Special Occasions

ProFlowers caters to numerous special occasions, with themed collections that make it easy for customers to find appropriate arrangements:

  • Birthdays: Bright, celebratory bouquets often paired with balloons or cake
  • Anniversaries: Romantic arrangements, often featuring roses or lilies
  • Sympathy: Subdued, elegant arrangements suitable for funerals or condolences
  • Get Well: Cheerful bouquets designed to lift spirits
  • Thank You: Versatile arrangements to express gratitude
  • Holidays: Specialized collections for Valentine’s Day, Mother’s Day, Christmas, etc.
  • Weddings: Bridal bouquets, centerpieces, and decor options
  • Corporate gifts: Professional arrangements suitable for business settings

They often create seasonal collections as well, featuring flowers and colors that align with the time of year. This attention to seasonality can result in fresher, more appropriate arrangements.

Pricing and Payments

ProFlowers offers a range of prices to suit different budgets:

  • Budget bouquets: $30-$50 (Great for everyday occasions or small gestures)
  • Mid-range arrangements: $50-$100 (Suitable for most gifting needs)
  • Luxury bouquets: $100-$200+ (Ideal for significant events or premium gifts)

They accept major credit cards and PayPal for payment. ProFlowers frequently offers promotional codes and discounts, especially around major holidays. Savvy shoppers can often find deals by signing up for their email newsletter or checking their website regularly.

It’s worth noting that the listed prices typically don’t include delivery fees, which can vary based on location and delivery speed. Always check the final price at checkout to avoid surprises.

Customer Experience

In my experience and based on customer feedback, ProFlowers provides a solid customer experience with some areas for improvement:

  • Customer Support: Available via phone, email, and live chat. Response times are generally quick, especially during business hours. However, during peak seasons (like Valentine’s Day), wait times can increase significantly.
  • Order Tracking: Customers can track their orders on the website using their order number and zip code. This feature is particularly useful for time-sensitive deliveries.
  • Website Usability: The ProFlowers website is user-friendly and easy to navigate, with clear categories and a good search function. They also provide detailed product descriptions and care instructions, which is helpful for customers unfamiliar with different flower types.
  • Mobile App: ProFlowers offers a mobile app for both iOS and Android, making it convenient to place orders on the go. The app mirrors the website’s functionality but can sometimes lag in updates during busy periods.
  • Customization: While ProFlowers offers some customization options (like vase upgrades or add-on gifts), they don’t provide the level of personalization you might get from a local florist. This can be a drawback for customers looking for truly unique arrangements.

Delivery Details

Is Same-Day Service Available?

Yes, ProFlowers offers same-day delivery for orders placed before 2 PM in the recipient’s time zone, Monday through Friday. Weekend deliveries may have earlier cut-off times. It’s important to note that same-day options may be more limited in terms of available arrangements and can incur additional fees.

Product Packaging

ProFlowers typically ships their flowers in branded boxes. Some arrangements arrive pre-arranged in vases, while others come with assembly instructions for the recipient. In my experience, their packaging is generally secure, though delicate flowers may occasionally suffer during transit.

The boxed flower option, where flowers arrive in bud form, can be a double-edged sword. While it ensures the flowers are as fresh as possible, it does require some effort from the recipient to arrange them and may not provide instant gratification.

Delivery Area

ProFlowers delivers to all 50 states in the USA, as well as Puerto Rico. They also offer international delivery to select countries through their partner network. However, their international delivery options are more limited compared to their domestic services, and not all products are available for international shipping.

For domestic deliveries, they can deliver to residences, businesses, hospitals, and funeral homes. However, it’s always best to check with the recipient location, especially for businesses or institutions that may have specific delivery policies.

What do Customers Say?

Based on my research of customer reviews across various platforms, here are some common themes:

  1. Many customers appreciate the wide selection and competitive pricing, often citing ProFlowers as a good value for money.
  2. The convenience of nationwide delivery and same-day options is frequently praised, especially by customers sending flowers to out-of-state recipients.
  3. Some reviewers have noted inconsistencies in arrangement quality or flowers arriving in bud form, which can be disappointing if the flowers are needed for an immediate event.
  4. Customer service experiences vary, with some reporting excellent support and others expressing frustration with issue resolution, particularly during busy holiday periods.
  5. The direct-from-grower model receives mixed reviews. Some customers appreciate the freshness, while others find the assembly process inconvenient.
  6. The additional non-floral gift options are generally well-received, with many customers appreciating the ability to create comprehensive gift packages.

Brand Comparison: ProFlowers vs FTD

Both ProFlowers and FTD (Florists’ Transworld Delivery) are major players in the online flower delivery market. Here’s a comparison of key features:

FeatureProFlowersFTD
Cost EffectiveYes (Often lower prices)Varies (Can be higher due to local florist network)
Delivery SpeedSame-day availableSame-day available
Product VarietyWide range of flowers and giftsWide range of flowers and gifts
International DeliveryLimitedExtensive
Local Florist NetworkNo (Direct shipping)Yes (Uses local florists for many deliveries)
CustomizationLimitedMore options through local florists
Freshness Guarantee7 days7 days

ProFlowers often stands out for its competitive pricing and direct-shipping model, which can result in fresher flowers. However, FTD’s use of local florists can provide more customization options and potentially faster delivery in some areas. FTD also has a more extensive international delivery network.

Verdict: Is ProFlowers a Good Flower Delivery Service?

As a florist with years of experience, I believe ProFlowers is a solid choice for flower delivery, especially for those seeking a wide variety of options at competitive prices. Their nationwide coverage and same-day delivery options make them convenient for last-minute gifts. However, like many large-scale flower delivery services, there can be inconsistencies in product quality.

ProFlowers is particularly good for:

  • Gift-giving, thanks to their wide range of non-floral items
  • Nationwide delivery to friends and family
  • Budget-conscious shoppers who still want quality arrangements
  • Those who appreciate the freshness of flowers shipped directly from growers

While they may not match the personalized touch of a local florist, ProFlowers offers reliability and convenience that many customers appreciate. Their direct-from-grower model can result in fresher flowers, but it also means that some arrangements may require assembly or time to bloom fully.

For customers who prioritize convenience, variety, and value, ProFlowers is a strong contender in the online flower delivery market. However, those seeking highly customized arrangements or guaranteed same-day delivery might want to consider local florists or services like FTD that work with local florist networks.

FAQ

What floral arrangement does ProFlowers specialize in?

What locations do ProFlowers cater to?

Is it possible to customize my order at ProFlowers?

Does ProFlowers provide same-day flower delivery?

How is the customer support at ProFlowers?

Is there a refund policy at ProFlowers?

Gloria-sims
Author Gloria Sims

Gloria Sims grew up surrounded by flowers in beautiful Asheville, North Carolina.  Now 38, she’s spent over 15 years as a professional florist.  Gloria just loves flowers – she learned all about them from her grandma as a little girl.  After studying Horticulture in college, Gloria worked in some really nice flower shops.  Her creative arrangements and great relationships with customers made her a popular florist around town, and in 2023 Gloria decided to combine her passion for writing with her knowledge of flowers.  She started a website, FloristEmpire. com, to share tips on flower delivery, floral design and plant care.  Through the site, Gloria hopes to spread her enthusiasm for flowers with everyone.