4.7/5

  • A wide range of flowers and additional gifts
  • A well-developed delivery network
  • FTD Plus membership for more perks
  • Regular deals and discounts on relevant offers
  • User-friendly website
  • Various options for the same arrangements – from Standard to Exquisite
  • The prices could be more affordable
  • Customer service is not as responsive as it might be

Overview


  • Same-day delivery:
    Yes
  • Price range:
    $45-$90 and over
  • Which states do they operate in?:
    All US states + 125 countries
  • Product range:
    Flowers, bouquets, plants, gifts
  • Best for:
    Anyone and almost any occasion
  • Website:

FTD Flower Delivery Service Review

FTD is a flower retailer and delivery company headquartered in Downers Grove, Illinois. Its name stands for “Florists’ Transworld Delivery,” a transcript that replaced “Florists’ Telegraph Delivery” in 1965.

The FTD’s story began in 1910 when a group of 10 florists founded a partnership to exchange orders via telegraph to accommodate their clients in several US cities. Today, it is one of the most influential companies in the flower delivery industry, as its over-century experience and expertise help FTD cater to all possible tastes and occasions, as well as provide high-quality service across the US and around the globe.

Gloria-sims

Expert Reviewer Verdict

FTD’s main office is based in Illinois, and its dealership network covers all the US states, with almost 200 offices delivering flowers in their areas.

The choice of products FTD offers covers a wide range of themes and occasions. Customers can shop by holiday, from Christmas to Thanksgiving; by occasion, from New Baby to Get Well Soon; by recipient, from parents and loved ones to colleagues and friends; and even by type and color of flowers. FTD ensures timely delivery and guarantees that recipients will receive fresh and vibrant flowers, thanks to quality packaging that withstands even long transits.

Gloria Sims

Editor, FloristEmpire

Product Range

FTD is the place to order almost all types of flower arrangements, including bouquets, baskets, flower boxes, pot plants, bonsai, etc. The company specializes in the following flower types:

I find it helpful that customers can filter flowers by color. Roses, lilies, and other types are grouped into categories such as red, white, pink, yellow, blue, green, orange, purple, and other shades.

Types of Arrangements

The service provides the most popular types of flower arrangements. Bouquets typically come in vases of various forms and colors, which can be replaced by a florist if necessary. Baskets are the second most popular option, especially for voluminous and gorgeous arrangements. Additionally, flowers in wooden boxes are available.

Almost all types of bouquets and arrangements come in four sizes: Standard, Deluxe, Premium, and Exquisite. The price difference between Standard and Exquisite may equal $30 or even more.

Do They Offer Other Products Except Flowers?

FTD offers a variety of add-on items to complement their flower arrangements, including a greeting card, a balloon, or a gift. The list of popular gifts includes:

  • SPA products
  • Chocolate and chocolate dips
  • Cookies and sweets
  • Meat and cheese baskets
  • Fruit baskets
  • Teddy bears
  • Tea and coffee, etc.

Special Occasions

FTD caters to almost all kinds of occasions. There are arrangements to express one’s love and sympathy, congratulate anyone on his or her birthday, anniversary, wedding, or new job, ask for forgiveness, or just cheer someone up.

The list of other occasions considered by the service includes:

  • Get Well
  • Thinking of You
  • Housewarming
  • Retirement
  • Engagement
  • Religious occasions

There is also a special section called Seasonal Occasions where special deals and discounts are offered. For example, the Simple Charm Bouquet flower box costs $54 instead of $60 on Friendship Day and Sisters Day in the summer.

Pricing and Payments

The price of flower bouquets and baskets usually ranges between $45 and $90 for a standard arrangement. Exquisite sizes are usually costlier, as they require more stems to add and more time to arrange them all properly.

The delivery fees vary based on the recipient’s location and timing and usually range between $19.99 and $29.99. The same-day services also increase your order price and require a modest surcharge of $4.99.

FTD’s clients have access to the following payment methods:

  • Credit and debit cards (Visa, MasterCard, American Express, and Discover)
  • PayPal
  • Apple Pay and Google Pay
  • FTD Gift Cards

Additionally, I recommend paying attention to the simple opportunity to reduce costs. I mean promotions and discount coupons. To never miss the most favorable conditions, follow company news.

Customer Experience

The overall customer experience concerning FTD is positive. The website is straightforward to navigate, and relevant sections and filters let a user find the flowers they need for any occasion in a couple of minutes. The list of other benefits noted by the flower delivery service’s clients includes the ability to track the order into the user’s account. Once you provide the order number and the recipient’s last name on a special form, you can track the delivery immediately.

FTD Customer Service is available through three options:

  • FAQs section
  • Live chat with an expert via the official website
  • By phone at 1-800-736-3383

According to the customers’ reviews, calls are the most effective way to get help from FTD experts. However, there are some cases where operators leave customers on hold for a long time or hang up altogether.

Delivery Details

Is Same-Day Service Available?

Same-day delivery is the strength of FTD, so they care much about its quality. Customers must place their orders by 2 p.m. on weekdays and 1 p.m. on weekends in the recipient’s time zone, and the local partnership florist will carry them out. Also, the service requires a surcharge, but it is rather modest.

Product Packaging

All the bouquets and baskets are carefully packed in brand boxes for safe delivery, and almost all arrangements are accompanied by instructions and flower food.

Delivery Area

FTD delivers orders to 100% of the US states and 125 countries worldwide. Furthermore, the company maintains offices in every state to guarantee the delivery of fresh flowers to every recipient, regardless of their location.

What do Customers Say?

I examined the reviews of FTD customers across various platforms and discovered:

  • Plenty of customers rate the FTD experience at 4 stars or higher
  • People highly praise the variety of flowers and arrangements on any occasion
  • There are complaints about the delays and the lack of a refund
  • Some clients wish the Customer Service could be more responsive
  • Appreciation for the good work of local florists in many US areas
  • The freshness and longevity of the flowers are more than satisfactory
  • The FTD website is simple to use
  • Many orders arrive within a few hours of their purchase
  • The FTD delivery team is friendly and helpful

Brand Comparison: FTD vs. The Bouqs

FTD is a significant player in the market, and it can compete with any service of this kind. To highlight its benefits, I compared it to The Bouqs, one of my favorite flower delivery companies.

FTDThe Bouqs
Cost EffectiveNot ReallyYes
Faster DeliveryYesNot Really
Wide VarietyYesYes
International DeliveryYesYes

Verdict: Is FTD a Good Flower Delivery Service?

FTD is worth considering if you are searching for a reliable flower delivery service. Its over 100-year history demonstrates its expertise and customer trust, and a wide variety of floral options can cater to any tastes and goals. Although the prices are quite high and there are some complaints about customer support, the majority of FTD clients prove their experience positive, as the company helps them make their loved ones a bit happier. For me, this is the most important task for flower delivery services, and FTD handles it well.

FAQ

What floral arrangement does FTD specialize in?

What locations does FTD cater to?

Is it possible to customize my order at FTD?

Does FTD provide same-day flower delivery?

How is the customer support at FTD?

Is there a refund policy at FTD?

Gloria-sims
Author Gloria Sims

Gloria Sims grew up surrounded by flowers in beautiful Asheville, North Carolina.  Now 38, she’s spent over 15 years as a professional florist.  Gloria just loves flowers – she learned all about them from her grandma as a little girl.  After studying Horticulture in college, Gloria worked in some really nice flower shops.  Her creative arrangements and great relationships with customers made her a popular florist around town, and in 2023 Gloria decided to combine her passion for writing with her knowledge of flowers.  She started a website, FloristEmpire. com, to share tips on flower delivery, floral design and plant care.  Through the site, Gloria hopes to spread her enthusiasm for flowers with everyone.